Return Policy

You are always welcome to return or exchange the products purchased at
Otter Sweets Art.

You have 30 days to decide if an item is right for you. The items must be
returned to Otter Sweets Art proper condition and in
manufacturer’s packaging unless returned as faulty or damaged.

We offer several methods of compensation for a returned item if the product
is undamaged and the package is in proper condition:

Although you are free to choose preferred compensation, we reserve the
right to change the list of available compensation options depending on the
items returned, customer location, banking peculiarities, or other reasons
creating difficulties or inconveniences whether for Otter Sweets Art or for
customers.

Refund Options

Fill out your return form correctly with your order number, the product you
are returning, the reason for the return, and if you are waiting for a refund or
How to Return a Purchased Item
Replacement. We will replace the item with another one of better quality,
different size, or color.

Money refund. We will return the cost of the item you spent to purchase.

Gift card. We will give a Gift card equal to the cost of the item (or larger)
to be used on our Site with another purchase.

an exchange.

If you do not mention your order number, we won’t be able to
process your return.

Repackage the item in the original box and packaging.
Take your parcel to any Post Office and obtain proof of postage for the
tracking number – this will speed up the process and will legitimize that your
parcel is on its way back to us.

The address for returns is:
____________________________
____________________________
____________________________

The shipping cost for the returned items is paid by you. We will compensate
the shipping charges in case of returning damaged, faulty, or incorrect items.

We’ll send you an email as soon as we’ve received your return in its original
condition and processed your return.

What Happens Next

A returned item will be inspected upon arrival.
If the condition an item has been returned in is inappropriate (e.g. tags
have been removed or there are signs of wear) and we’re unable to put it
back into stock, we may not be able to accept your return and we may
have to send it back to you.
If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.

If you paid by credit/debit card, we will refund the balance of your
credit/debit card.

If you paid using PayPal, we will refund the balance to your PayPal
account.

If you use a Gift card to purchase the returned item, we will refund the
paid money to the balance of the credit/debit card or PayPal account
(whatever was used) and will provide you with a new Gift card as, due to
our internal rules, any Gift card can’t be used twice or more time.

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item.
Please return this item to us as soon as possible so that we could process the
refund. If you’re unable to return the item, please contact our Customer care
service at ottersweetsart@gmail.com

Please bear in mind that all items are inspected on return.

Returning an Incorrect Item

If one of the items you received isn't what you ordered, please send it back
to us, and once inspected, we'll refund you as soon as it's arrived back at our
warehouse.

We do not refund the products that are not eligible for return.

Non-refundable (non-returnable) products:
Non-refundable Items

Perfumes and Fragrances
Skin Care Products
Makeup and Nail Care Products
Personal Grooming Products
Aromatherapy and Massage Products
Vitamins and Supplements
Medical Supplies and Equipment
Dental Care Products
Insect Repellents and Sunscreens
Intimate Apparel
Body Jewelry
Products containing food items
Flowers and Plants
"Final Sale" items
Ink Cartridges

We do our best to maintain the best accuracy of the non-refundable list, but
the list may not include all applicable variants.
For more information on product-specific return policies, contact our
Customer care service at ottersweetsart@gmail.com